Cancellation & No Show Policy

 Missed Appointment Policy

To serve as many patients as possible at times which are convenient for each client, we operate with a scheduled appointment model. Our goal is to provide quality individualized medical care for every feline patient in a timely manner. No-shows, late arrivals, and last-minute cancellations inconvenience those individuals who need access to veterinary care and may prevent another patient from receiving much needed treatment.

A veterinary/client relationship is built on mutual trust and respect. As such, we strive to be on time for your scheduled appointments and we respectfully request 24-hour advance notice to cancel or reschedule an appointment. As a courtesy, we do provide reminder calls, emails, and texts prior to your appointment, however, you are ultimately responsible for arriving at the correct time and date of your scheduled appointment.

A missed appointment is when a client fails to show up for an appointment or cancels without at least 24-hour notice.

Cancellation of an appointment

We understand there are times when you must cancel an appointment due to an emergency or family/work obligation. To be respectful of the medical needs of other patients, please call our office promptly if you are unable to make an appointment. If it is necessary to cancel your scheduled appointment, we ask that you call at least 24 hours in advance. Appointments are in high demand, and your early cancellation will allow another patient access to timely veterinary care. If it is after hours, please leave this message on our voicemail.

Late Policy

Late Cancellations

A cancellation is considered late when the appointment is cancelled without 24-hour advance notice. You will then be required to prepay the examination and consultation cost as a deposit to reschedule your appointment. The deposit will be a credit toward your rescheduled appointment.

A 2nd late cancellation or 1st new client late cancellation will be considered a no-show. Please refer to our No-Show Policy.

Late Arrival

We make every effort to be on time for all our appointments. Unfortunately, when even one patient arrives late, it can throw off the entire schedule for that day. In addition, rushing or “squeezing in” an appointment shortchanges the patients’ time with the veterinary staff and may contribute to decreased quality of care. Therefore, a client that arrives 10 minutes or more late to their scheduled appointment maybe asked to reschedule or switch to a drop-off appointment/day stay.

*The hospital reserves the right to charge a Late Fee of $25. This fee will be charged to the client's account to be paid by or at their next scheduled appointment.

No Show Policy

Appointment No-Show

A "no-show" is a client who misses an appointment without cancelling it. Failure to be present at the time of a scheduled appointment will be recorded in the patient’s chart as a "no-show".

The first time there is a "no-show", we will contact you via phone/text/email to inform you of the missed appointment and remind you of our no-show policy. You will then be required to prepay the examination and consultation cost as a deposit to reschedule your appointment. The deposit will be a credit toward your rescheduled appointment.A 2nd no-show, 1st new client no-show, or 3rd late cancellation occurrence will result in forfeit of the prepaid exam deposit. You will be able to reschedule one final prepaid appointment with an additional deposit.A 3rd no-show or 4th late cancellation occurrence will result in forfeit of the second prepaid exam deposit and may result in dismissal from the practice.

Surgery Appointment No Show Policy

A surgery no-show is a client who misses a surgery appointment without providing a 24-hour notice of cancellation.

The first time this occurs your $100.00 surgery deposit will be forfeited. You may reschedule the surgery appointment with an additional $100.00 surgery deposit.

If a second incident occurs, you will have forfeited your second $100.00 surgery deposit and will also be charged the low end of the surgery estimate.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, cash and *personal checks (*for established clients only)We do not offer any in-house payment plans or loans.  Care Credit is a medical credit card to which you must apply for. You may apply from your home computer or cellular device with internet. www.CareCredit.com for details.

Care Credit cards must be brought to clinic every time with the person on the account. (If the account was just opened and card is being sent to you, please bring approved email and two forms of ID).

New Client Deposit Policy

To schedule an initial appointment, New Clients are required to leave a deposit of our examination and consultation cost. This deposit will be a credit toward the initial visit and will only be forfeited in the event of a late or missed appointment per our missed appointment policy.

We appreciate your patience, understanding, and support. We want to do all we can to serve your needs and apologize for any inconvenience this may cause.