Cancellation & No Show Policy

Missed Appointment Policy

Our goal is to provide quality individualized medical care for every feline patient in a timely manner. No-shows, late arrivals, and last-minute cancellations inconvenience those individuals who need access to veterinary care. We would like to inform you of our policy regarding missed appointments.

A missed appointment is when you fail to show up for an appointment without a phone call or cancel without at least 24-hour notice.

A veterinary / client relationship is built on mutual trust and respect. As such, we strive to be on time for your scheduled appointments and ask that you give us the courtesy of a phone call when you are unable to keep your appointment.  As a courtesy, we provide reminder calls/emails/texts before your appointment. However, you are ultimately responsible for remembering your appointment date and time. Below, our missed appointment policies are outlined.

Cancellation of an appointment

To be respectful of the medical needs of other patients, please be courteous and call our office promptly if you are unable to show up for an appointment. If it is necessary to cancel your scheduled appointment, we ask that you call at least 24 hours in advance. Appointments are in high demand, and your early cancellation will allow another patient access to timely veterinary care. If it is after hours, please leave this message on our voicemail.

Late Policy

Late CancellationsA cancellation is considered to be late when the appointment is cancelled without a 24-hour advance notice.

Late Arrival – We make every effort to be on time for all our appointments. Unfortunately, when even one patient arrives late, it can throw off the entire schedule for that day. In addition, rushing or “squeezing in” an appointment shortchanges the patients and contributes to decreased quality of care. Therefore, a client that arrives 10 minutes or more late to their scheduled appointment will be asked to reschedule or become a drop-off appointment.

The hospital also reserves the right to charge a Late Fee of $25. This fee will be charged to the client's account to be paid by or at their next scheduled appointment.

No Show Policy

Appointment No-Show: A “no-show” is a client who misses an appointment without cancelling it. Failure to be present at the time of a scheduled appointment will be recorded in the patient’s chart as a “no-show”.

The first time there is a “no show”, we will contact you via phone/mail/email to inform you of the missed appointment and remind you of our “no show” policy. You will be required to pay a nonrefundable $50 no show fee. You will be able to reschedule your appointment by prepaying the exam fee as a deposit. The prepaid exam fee deposit will be put towards that rescheduled appointment.A 2nd occurrence will result in no refund of the exam fee deposit. You will be able to reschedule one final prepaid appointment at an additional exam fee deposit.The 3rd occurrence within one year will result in you being discharged from the practice and the second exam fee deposit will not be returned. Surgery Appointment No Show PolicyA surgery "no-show" is a client who misses a surgery appointment without providing 24 hours’ notice of cancellation.

The first time this occurs we will call to offer to reschedule the appointment and you will be charged a missed surgery fee of $100. 

If a second incident occurs, you will be charged the missed surgery fee of $100 and the low end of the surgery estimate.

We appreciate your patience, understanding and support in these trying times and want to do all we can to serve your needs. We apologize for any inconvenience this might cause.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, cash and *personal checks (*for established clients only)We do not offer any in-house payment plans or loans.  Care Credit is a medical credit card to which you must apply for. You may apply from your home computer or cellular device with internet. www.CareCredit.com for details.

Care Credit cards must be brought to clinic every time with the person on the account. (If the account was just opened and card is being sent to you, please bring approved email and two forms of ID).