Missed Appointment Policy

To serve as many patients as possible at times which are convenient for each client, we operate with a scheduled appointment model. Our goal is to provide quality individualized medical care for every feline patient in a timely manner. No-shows, late arrivals, and last-minute cancellations inconvenience those individuals who need access to veterinary care and may prevent another patient from receiving much needed treatment.

A veterinary/client relationship is built on mutual trust and respect. As such, we strive to be on time for your scheduled appointments and we respectfully require 24-hour advance notice to cancel or reschedule an appointment. As a courtesy, we do provide reminder calls, emails, and texts prior to your cat’s appointment.

Cancellation of an appointment

We understand there are times when you must cancel an appointment due to an emergency or family/work obligation. To be respectful of the medical needs of other patients, please contact our office promptly if you are unable to make an appointment. Appointments are in high demand, and your early cancellation will allow another patient access to timely veterinary care.

We require a 24-hour cancellation for all appointments. Please call or text us to cancel your upcoming appointment. If it is after hours, please text, email or you may leave a message on our voicemail.

Missed Appointments: Appointments canceled with less than 24-hour notice or clients that do not show up/no show for their scheduled appointment will be charged a late cancelation fee equivalent to the cost of their missed scheduled examination.

Late Arrival

We make every effort to be on time for all our appointments. Unfortunately, when even one patient arrives late, it can throw off the entire schedule for that day. In addition, rushing or “squeezing in” an appointment shortchanges the patients’ time with the veterinary staff and may contribute to decreased quality of care. Therefore, a client that arrives 10 minutes or more late to their scheduled appointment may be asked to reschedule or switch to a drop-off appointment/day stay.

*The hospital reserves the right to charge a Late Fee of $25. This fee will be charged to the client's account to be paid by or at their next scheduled appointment.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, CareCredit, cash, and *personal checks (*for established clients only). We do not offer any in-house payment plans or loans.

CareCredit cards must be brought to clinic every time with the person on the account. (If the account was just opened and card is being sent to you, please bring approved email and two forms of ID).

New Client Deposit Policy

To schedule an initial appointment, New Clients are required to leave a deposit of our examination and consultation cost. This deposit will be a credit toward the initial visit and will only be forfeited in the event of a late or missed appointment per our missed appointment policy.

We appreciate your patience, understanding, and support. We want to do all we can to serve your needs and apologize for any inconvenience this may cause.